The Nuria's complaint

A customer writes to me to complain about the service she received, but thanks me for selling minimalist shoes.

Ying - Yang

Blue - Red

Betis - Sevilla

Love - Hate

Life - Death.

Nuria says:

'I dare to I dare to write to you because, although I don't usually do it due to my introverted character introverted character, meeting you has given me back hope about the development of my feet development of my feet and therefore of the rest of my body.

I have, since many years ago, a Morton's Neuroma that many people have ignored me and sent others to operate, warning me that I was not going to be well anyway after the operation. anyway after the operation.

But no one ever told me about the type of shoes you sell.

I only recently got to know you and I bought a pair of be lenka shoes that I don't even take off to sleep.

I also receive emails from Antonio from Zami, which have given me back the hope I was talking about before.'


Now for the less good:

"The only only negative thing is that the be lenka slippers have been a little bit detached from the sole since the fourth day and I have already written two e-mails and phoned twice, but I haven't twice on the phone, but I have not received any answer.

I am a little bit confused, because my idea is to buy barefoot shoes for the rest of my life, but the rest of my life, but I don't know where to start, because these haven't been good and I don't know if it is and I don't know if it's normal or if you don't answer me for another reason. reason.

I write here in case you can help me....thousand thanks in advance and my apologies for the insistence ...".

Well.

What happened to Nuria with the Be Lenka suede sometimes, it shouldn't happen, but it can happen.

Minimalist shoes have very little sole and in the flex zone they tend to peel off.

This also happens to other brands, it's not only Be Lenka and it also depends on the depends on the ability to flex the shoe that the person has. Some people flex a lot and others less.

This does not affect performance or durability, it is just something aesthetic.

As it can happen, I recorded a video to explain how to fix it quickly at home with some Loctite-type glue.

Here is the video in the Repair section.

If this happens to you and you don't dare to repair it, you can take it to the shoemaker in your area and he will reimburse you for the cost of that quick repair.

With this gesture your shoes will be perfect again in a few minutes, reducing the carbon footprint that would be caused by sending the shoe for me to repair it. me to repair it for you. If you don't give a damn about the destruction of the the destruction of the planet, then nothing, I'll repair it in the shop.

And with regard to the delay in the reply, there is little to add.

We got Nuria on the phone, she explained what had happened and we asked her for photos to see the extent, but we were a little late in responding to the solution.

There are times when we have a lot of work in the physical shop and it is difficult for me and my colleagues to answer the phone. As the wasap is not immediate, we give more response.

I just ask for a little patience if sometimes I don't answer you as quickly as we usually do.

Finally, and going back to the most important thing that Nuria says:

"no one ever told me about the kind of shoes you sell".

And that was the purpose for which ZaMi was born.

To sell shoes that would solve problems, not cause them.

Like the new Be Lenka shoes that Nuria won't even want to take off to sleep.

• Be Lenka Royal (Men and Women)

Health starts with your feet.

Antonio Caballo.